Shipping & Returns

REFUNDS/RETURNS/

*ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued.

 

*With the nature of this product.... Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.

 

*If you have placed an order and would like to cancel your order, please contact us thevanitybrands@gmail.com.

 

*Cancellations are only accepted within 48 hours of original purchase date.

 

*Returns are only accepted when you have received the wrong items.

lOST/STOLEN PACKAGES

  • We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced. 

  • All Packages come with a Tracking number.

  • If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office HERE

 

****Once your order is ready for shipping, a tracking number will be sent 

Shipping & Returns

for Accessories

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.

If you realize that you entered your shipping address incorrectly, please thevanitybrands@gmail.com ASAP. If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.

Shipping fees are non-refundable. If you refuse any shipments from the vanity brands, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.

If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. Kay & Co. DOES NOT hold responsibility for packages that state DELIVERED.

*Just a reminder that you will receive shipping confirmation within 5-7 business days from the day the order was placed. 

 *After your payment is authorized and verified, it can still take 3-4 days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.

*If your order says delivered and you did not receive it, you must contact your local post office. 

 

*****We do not issue refunds for packages that state being delivered. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout.